Bridging gaps in delivering care at home
Comprehensive clinical, operational, and technical expertise to scale programs efficiently, allowing teams to focus on delivering exceptional care.
Personalized support and
compassionate care
Our accredited team of experts delivers personalized technology support along with the compassionate human intervention required for effective step-up and step-down management of care at home.
Multidisciplinary care teams for scalable support and interventions
Virtual clinical monitoring, first-line triage and escalation from a team of doctors, nurses and medical assistants.
Personalized care and support to address social determinants of health, including access to food, transportation, and financial assistance with utilities.
On-demand response to urgent needs big or small in addition to proactive outreach with fall detection.
Support product adoption through technical support, patient education and digital literacy.
Our Caring Center’s proven impact
Average call time
Social Care
Alert calls resolved without escalation
Urgent Response
Increase in patient adherence
Clinical Monitoring
Average FTEs saved per customer
Clinical Monitoring
Geek Squad for Health
Agents specially trained and certified in health tech provide logistics, inventory management, shipping, and reprocessing, as well as hands-on education for patients on how to use their health technology and support for digital literacy.
End-to-end management of device logistics, including kitting, reprocessing and device lifecycle management.
Across the threshold service, support, trouble-shooting and education to ensure patients develop knowhow and feel empowered to correctly use care and monitoring equipment.
Tailored platform for patients and caregivers to access training, seminars and support on using health technology on an ongoing basis, bridging accessibility gaps to help address CMS requirements for digital literacy.
Geek Squad for Health’s proven impact
Cutting patient activation time in half for Geisinger’s chronic care at home program.
Faster time to activation.
Improvement in patient wearable adherence.
Reduction in technical
issues reported.
Margie’s tale of tech, care, and continued happiness
Recommended resources
Ten Tips for a Successful Care at Home Program
Understanding the New CMS Guidelines for Hospital at Home
