Coffee with Case Managers: Supporting Diverse Members with Limited Resources

Every day, you rise to the challenge—navigating language barriers, limited access, and complex needs to support Medicaid members with compassion and care.

Let’s talk about it—over coffee. Register now to join us for the next Coffee with Case Managers session, Supporting Diverse Members with Limited Resources.

In this 45-minute conversation, we sit down with Jacqueline Utter, a frontline care coordinator from Blue Cross Blue Shield of New Mexico, to explore the real-world realities of case management for diverse Medicaid populations. From cultural considerations to digital inequity, Jacqueline will share practical strategies and real-world examples that illustrate what’s possible when empathy meets action.

You’ll walk away with field-tested insights on:

1. Building trust across cultures and communities
2. Addressing social determinants of health with limited local resources
3. Navigating Medicaid complexity while keeping members engaged
4. Leveraging technology and community partnerships to close gaps in care

Whether you’re a case manager, care coordinator, or health plan leader, this session will offer grounded, actionable takeaways to support your daily work.

Let’s bridge the gap—together.

Reserve your spot today.