Bridge the gaps in care at home
Empower individuals to maintain connection, safety, and health with advanced technology and integrated human services.
Through the latest technology and integrated human support, members are empowered to live at home safely, longer.
Activity monitoring
and fall prevention
A broad range of wearable and passive remote technology provides connection and insights to activities in the home; mobility, location, and two-way communication. Devices are designed with simplicity in mind, ensuring always-on support and ease of use.
By leveraging unique data and advanced analytics, we help care teams deliver individualized care plans, and help reduce the likelihood of falls.
Scalable human intervention and support
Our expert service teams support your staff, engaging and assisting healthcare consumers for their technical, emergent, social, and clinical monitoring needs.
Our comprehensive services include:
- Urgent Response: Immediate assistance for emergencies, ensuring timely intervention and support.
- Social Care Support: Addressing social determinants of health by connecting individuals with necessary resources and community services.
- Health Coaching: Personalized coaching to promote healthy lifestyle choices and manage chronic conditions effectively.
- Virtual Nursing: Professional nursing support available remotely to assist from routine medical inquiries to more critical virtual clinical support, including first-line triage of patient alarms, continuous vitals monitoring, and escalation based on clinical protocols.
Human touch with extensive reach and scale
Caring Center calls handled per year
Geek Squad Health Agents
Caring Center Agents
Enhancing accessibility and digital literacy
Empower individuals to better manage their health and safety in a digital world with tailored support and education to confidently use digital health tools, fostering health equity, independence, and improving adherence to tech-enabled care plans.
Geek Squad Health Agents manage all aspects of product lifecycle, ensuring timely and accurate delivery, maintenance, collection and cleaning of devices to the home with Best Buy Health’s world class supply chain.
Caregiver integration and communication
Involvement of a family caregiver significantly enhances the outcomes for individuals aging at home. Our Caregiver app, designed to work seamlessly with our PERS technology, encourages greater connection and enhances communication across the care circle.
Once permissions are documented, Caregivers can establish tasks (e.g. routine or appointment reminders), and gain sight into loved ones’ activities, locations, and device status.
An established, reliable system of support
of PERS alert calls resolved without need for escalation
virtual nurse interactions in 2024
Consumer rating for PERS technology
Aging-in-place solutions
Home Technology Fulfillment Services
Our curated selection of devices and ecommerce platforms, backed by Best Buy’s reliable fulfillment and Geek Squad’s tech support, ensure a seamless experience
Explore our resources
Maximizing the Impact of Acute Care at Home: Three Health Systems Share their Success
Hospital is Not the Home: 8 Lessons Learned from Implementing RPM for Acute and Transitional Care at Home
